Hudson Shribman are seeking a Customer Care Coordinator with a successful track record in managing customer relationships in a fast-paced environment for a well-established manufacturing company

Duties & Responsibilities

• Enhance customer experience by delivering products and services in a timely manner
• Ensuring the department meets its customer service levels on order processing, handling queries and response times.
• Drive customer-centric approach to improve processes and exceed expectations
• Provide regular contact with all our customers whilst building relationships
• Proactively taking steps to resolve customer issues and find the best solutions
• To understand and work collaboratively with all internal departments
• Manage escalations and provide valuable customer feedback
• Good attention to detail and accuracy of documentation
• Actively support a culture of continuous improvement

Experience/Skills

• Previous experience in a customer service role
• Excellent listening and communication skills with ability to empathise
• Detailed and methodical in approach to work
• Proactive, flexible, and adaptable to changing situations
• A team player, good at building constructive relationships
• Good knowledge of ERP systems
• Great organisation skills
• Ability to multitask effectively
• Capability to work under pressure
• Competent with IT systems, particularly the Microsoft
• Solution driven – able to take ownership of situations with a positive, can-do attitude

What’s on Offer

• Competitive Salary
• 25 Days Holiday
• Pension plan up to 10.5% company contribution
• SIP share scheme
• Life assurance
• Opportunity to join a leading, trusted organisation
• Excellent working environment

If interested in the Customer Care Coordinator role, please contact Kenzie Choyce at Hudson Shribman.